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Personal Online Banking Support

The following describes questions that may arise, and where you can get help. If you have a security concern, always contact us first before proceeding to login.

Please note:

  • The system may be unavailable Saturday 11pm through Sunday 7am for scheduled service.
  • Bank of Marin has upgraded the Personal Online Banking login process in order to enhance security and protect your financial information. If you have questions about the new login process, please contact us at the numbers listed below.

Bank of Marin Customer Support: (415) 884-4590

Available 9 am – 6 pm, Mon – Fri

  • Login issues
  • Password changes/resets
  • Accounts not displaying on the website
  • Stop payment questions
  • Fund transfer questions/tutorial
  • Questions on other system functionalities
  • For all questions regarding bank account(s), balances, or history, please contact your local branch.

Technical Support: 1-888-722-1299

Available 24 hours/day, 7 days/week

  • Login issues
  • Password changes/resets
  • Connectivity problems (service unavailable, timeout, etc.)
  • Stop payment questions

Bill Payment Support: 1-888-722-1299

Available 24 hours/day, 7 days/week

  • Bill Pay account setup
  • Vendor or payment setup questions or problems
  • Downloading payment information
  • All other bill payment questions

Click here for information about the browser and system requirements for Personal Online Banking.