Living Her Values and Doing Right By Others
As a loan servicing associate at Bank of Marin, Edna Kendrick knows a thing or two about delivering exceptional customer service!
Edna has always lived by the motto “treat others as you wish to be treated,” and is known for her caring nature on and off the job. In Edna’s view, “keeping God first and treating other people well goes a long way – in any profession and in life in general.”
For Edna, the same philosophy applies to integrity. “Your word is your bond. Be honest, and if you don’t know something, say you don’t know. It doesn’t hurt to be humble.”
In her role, Edna’s heard it all. When a new customer called her from a vacation in Africa to tell her that his loan payment would be late (due to ACH issues), she was able to work with him on a solution and eased his mind considerably. “I told him, give me a call when you get back and we’ll take care of it. Just enjoy your safari!”
Outside the office, Edna gives back to the Sacramento community as an active volunteer for her church where she lends a hand to the hospitality committee and just about any project. She also volunteers with Salvation Army’s Toys for Tots program and the Sacramento Antique Roadshow. She is an avid baker and recipe tester, always eager to try new foods. Sometimes the employees at the Bank may get baked goodies to try, and on occasion she may make you a birthday cake (lemon is her favorite) and she has been known to accompany the celebration with a little Stevie Wonder song and dance.
Edna and “Moose,” her beloved Great Dane can be found out and about in the community, venturing to local dog parks and enjoying the outdoors. Just as she is at the Bank, she will likely be smiling and asking you how you’re doing. “People say I’m loud, I’m funny and that I’m always in a good mood. And, they’re right, God has been too good to me, and life is too short not to be.”