Frequently Asked Questions
Q: Where are Bank of Marin branches?
A: For a list of our branches, click here.
Q: When are Bank of Marin branches open?
A: Our branches are open 10 am-6 pm, Monday through Friday.
Q: How can I order checks?
Q: How can I open a checking and savings account?
A: Visit or call any branch for more information.
Q: What do I do if my card is lost or stolen?
A: Call our Customer Support 1(866) 626-6004, option 1 then follow the prompts.
Please follow up in person at your local branch if you have further questions.
Please visit our Lost or Compromised Card page for more information.
Q: What do I do if I think I am the victim of fraud or identity theft?
A: Immediately contact Bank of Marin’s Customer Support at 1(866) 626-6004 option 4 and the 3 credit bureaus. Please visit our Fraud Prevention page for additional best practices to safeguard information.
Q: What is the telephone number for Touchtone Banking?
A: You can access our telephone banking system by calling our Customer Support 1(866) 626-6004.
Q: How can I apply for a job at Bank of Marin?
A: Please visit our Career page for information about current open positions.
Q: Can I get foreign currency at Bank of Marin?
A: Yes. Visit any branch to make your request at least 7-10 days in advance of your planned travel.
Q: Can I send a wire transfer overseas?
A: Yes. Contact any branch for help.
Q: How can I ask for a donation for a non-profit, school, or charitable organization?
A: Please visit the Bank of Marin for Non-Profits page to learn more.
Q: Do you offer investment management, trust services and estate planning?
A: Yes, please click here to view information about our Wealth Management & Trust Services.
Q: How do I make a change of address?
A: Contact any branch to fill out a form, request one to be mailed, or email customer service through Online Banking. For your security please contact a branch directly or use your password secured online banking message system.
Q: Do you have credit cards?
A: Yes, we offer both personal and business credit cards; please check with a local branch or apply online. Learn more about are credit cards here.
Q: How do I apply for a commercial loan or commercial real estate loan?
Q: Does Bank of Marin have home equity lines of credit?
Q: Do you have SBA loans?
A: We offer SBA 504 loans. Speak to any Branch Manager for more information.
Q: Does Bank of Marin offer home mortgages?
A: We do not offer Home Mortgages at this time. But we do offer Home Equity Lines of Credit and Construction Loans. Speak to any Branch Manager for more information.
Q: Do you offer Tenants in Common Loans (TICs)?
A: Yes, Bank of Marin offers fractional TIC financing for buildings located in San Francisco.
Q: Do you offer Floating Home Loans?
A: Yes, we offer floating home loans in select markets.
Online Banking Questions
What if I have problems with Online Banking?
For Personal Online Banking call 888-722-1299
Available 24 hours/day, 7 days/week.
For Business Online Banking call 800-593-4345
Available 5am – 5pm M-F.
Q: How do I get started with Online Banking?
Q: When will my account be debited for a Bill Payment?
A: If the payment is sent electronically your account will be debited at night on the day it is scheduled to be sent. If the payment is sent by check your account will be debited when the check is negotiated (cashed or deposited) by the payee.
Q: How do I find the check number for a Bill Payment check?
A: In Personal Online Banking click on the Pay & Transfer tab and click on the View Bill Payment Reports link. In Business Online Banking click on the Transfers & Payments tab, click Pay Bills, click Resources, and click Reports.
Q: How do I place a stop payment on a Bill Payment check?
A: Since the check is drawn on your account, you can place a stop through Online Banking or through any of our branches.
Q: Can I see a copy of a Bill Payment check after it has cleared?
A: Yes, since the check has your account number on it, you can go to the Account Activity screen and view a copy of the cleared check.
Q: Can I change the numbering on my Bill Payment checks?
A: Yes. To update check numbers for Personal Online Banking (POB), please contact customer support at 415-884-4590, M-F 9am – 6pm. To update check numbers for Business Online Banking (BOB), from the welcome screen, go to Bill Pay, click Resources, click Funding Accounts, click the account number, type the desired number in the Starting Check Number field and click Save Changes. For both POB and BOB, this is a one-time change. Subsequent checks will be in sequential order.