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Introducing the New Visa® Account Updater (VAU) Program

If you’re a Bank of Marin VISA debit cardholder, you can now take advantage of this new program that delivers a seamless account-update process between Bank of Marin and the participating merchants linked to your card. So next time your debit card expires, enhancements are made, or you replace a lost or stolen card, VAU will update all of the participating merchants with whom you have ongoing relationships, requiring no direct action on your part.

You must OPT-IN to join the VAU program.
Here’s how:

Call: (415) 884-4551, Mon – Fri, 9am – 5pm

Email us at cards@bankofmarin.com
Use subject line: “VISA Account Updater Program”

Visit us at any of our branches.

FAQs

Q: What is account updater?

A: Visa Account Updater (VAU) is a service that facilitates the secure exchange of updated card information between participating merchants and Visa card issuers. Please note: Not all merchants participate in automatic updates. Updates are not guaranteed by merchants before the next billing cycle.

Q: What if I want to discontinue or opt-out of the VAU service later?

A: You can opt-out of VAU at any time by notifying a bank employee or by calling ATM & Card Services at (415) 884-4551 Mon. – Fri., 9 am to 5 pm.

Q: Is there a charge or fee for the VAU service?

A: No, this is a free service.

Q: Does the VAU service work for Mobile Wallets and Tokenization?

A: Yes it does.

Q: When will the changed information be shared with participating merchants?

A: Within 2 business days after the card number or expiration date changes.

Q: What information is being shared with participating merchants?

A: Bank of Marin will exchange only the card number and expiration date changes with VAU. VAU will then provide the information to participating merchants.

Q: How long does it take to activate VAU service?

A: ATM & Card Services will process the request within one business day of receipt.

Q: Can a business owner, signer, etc. opt-in all business Visa debit cards to VAU on behalf of the business?

A: No, only the individual linked to the card can authorize their card for VAU.